Aerodrome Documentation

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Order Manager Refund Sidebar

When a refund has been created by the merchant, the "Refund Sidebar" (Fig. 1) will appear within the order manager for that order.

Multiple refunds can exist for an order, and selecting a refund from the "Refund drop down" will display the details for that refund within the panel.

Refund Sidebar
Fig. 1

The top section contains the refund drop down, an optional merchant defined refund id, and the Jet-defined refund authorization id.

Refunded Items

The refunded items grid contains information about the items refunded by the merchant

  • Sku – Item sku
  • Returned – Quantity returned by the customer
  • Refunded – Quantity refunded by the merchant
  • Reason – Reason for refunding the item
  • Feedback – Merchant feedback for when the refunded amount is less than the amount paid by the customer
  • Notes – Additional notes about the refunded item

Selecting an item within the grid will update the selected item details below the grid within the panel.

Selected Item Detail

  • Qty Returned – Quantity returned by the customer
  • Qty Refunded – Quantity refunded by the merchant
  • Reason – Reason for refunding the item
  • Feedback – Merchant feedback for when the refunded amount is less than the amount paid by the customer
  • Notes – Additional notes about the refunded item

Refund Amount

This section contains the total amount refunded for the selected item

  • Principal – Amount refunded
  • Tax – Tax refunded
  • Shipping – Shipping amount refunded
  • Shipping Tax – Shipping tax refunded